Tennessee Valley Authority
Dell Computers
TVA retirees may purchase computers, software, and accessories for personal use directly from Dell, with discounted prices on most items. To view Dell's online catalog or to place an order, simply access Dell’s confidential Web site. You will need to enter your name, e-mail address, and company name (TVA).
You may place your order online or by phone with a Dell systems consultant by calling Dell customer service at 1-800-695-8133 or 1-866-257-4711, Monday – Friday 8:00 a.m. to 7:00 p.m. CST. The pricing on this Web site reflects a 5 percent discount. As a TVA retiree, you are eligible for a 2–12 percent discount depending upon the item being purchased.
For additional detailed information on this program, please review the following questions and answers. In addition, you may call the TVA Service Center at 888-275-8094 for general information on this program.
Frequently Asked Questions
Who is eligible to purchase through this program?
All TVA employees, interns, co-op students, and retirees who draw a TVA pension are eligible to purchase items under this program.
How will I pay for the equipment?
Dell offers various payment options. View their Web site or contact their customer service department for details.
What if I have a problem with a product I’ve purchased through this plan?
When purchasing through this program you are purchasing directly from the vendor. You must contact Dell for information about their warranties, maintenance, and technical support.
When I tried to place an order through the Dell link, I was asked for my name, e-mail address, and company name. Why?
Dell asks for this information because this is a special site with discounted pricing. Once you have entered the information, your computer will remember it, and you will not have to enter it again if you later return to the site. Note: For company name, you must enter TVA.
By requesting a quote from Dell, am I committing myself to purchase the computer equipment from Dell at the quoted price?
No. You can request a quote from Dell online or by phone without feeling pressured to buy the equipment. You do not commit yourself to purchasing the equipment until you check out online or place the order with a Dell sales representative.