External Ombudsman

Peyton T. Hairston, Jr., is TVA’s ombudsman for external stakeholders.

TVA’s ombudsman provides an independent channel for mediating stakeholder complaints or concerns about TVA activities that affect the public.

What does the ombudsman do? 

• He complements and strengthens TVA’s existing avenues for working with the public. 
• He works collaboratively with TVA organizations to resolve complaints.
• He takes up matters at the request of stakeholders who have completed established complaint processes. If a complaint can be addressed through an existing channel, it will be referred to that process.

What does the ombudsman not do?

• He does not replace existing processes.
• He does not independently resolve disputes.
• He does not handle complaints from customers or suppliers. 

How else does TVA listen?

TVA has several other avenues for hearing from the public, including these:

• Direct interaction with TVA field staff.  
• Public meetings and open houses.
• Hearings and listening sessions.
• Internet communications, and other dialogue. 

Internal Ombudsman: TVA established its first internal ombudsman office in 2006 to ensure that all employees’ voices are heard.  Employees can go to TVA’s Inside Net for more information.

 

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Peyton T. Hairston, Jr.

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